FAQ

Frequently asked questions about Schrole Cover

I am not receiving notifications on my phone
There are a number of reasons why you may not be receiving notifications and a number of options to help troubleshoot why.  Starting with:  1. Most imp...
Fri, 21 Feb, 2025 at 9:15 AM
Forgot or reset your Schrole Cover password
If you've forgotten your Schrole Cover password,  go to https://go.schrolecover.com/Account/ForgotPassword and enter your email address. You wil...
Fri, 25 Nov, 2016 at 11:09 AM
Password reset or login says my email is invalid
If you receive a message "The Email field is not a valid e-mail address" it is quite often there is a space at the end of your email. ...
Mon, 5 Dec, 2016 at 10:29 AM
How to install Schrole Cover on your Mobile Phone
If you are using an iPhone use these steps: 1. Swipe to unlock the Home screen. If you’re not yet at the Home screen, you’ll need to slide ...
Fri, 22 Jul, 2016 at 10:43 AM
Delete a job from the Schrole Cover mobile app
If you are a Staff Coordinator you have the ability to Delete a job.  If you are a Staff or a Cover user will need to contact the Staff Coordinator to del...
Thu, 5 Oct, 2017 at 9:58 AM
App Updates for Schrole Cover
To update Schrole Cover on iPhone/iPad:   Go to your iPhone's home screen and tap on the App Store icon.  After the App Store opens,...
Mon, 5 Dec, 2016 at 10:15 AM
Coordinators - View cancelled/deleted jobs
If you have the Coordinator role, Go to the all jobs view, and click on the "View All" button.  Cancelled jobs will then appear in strikethrough. ...
Mon, 1 May, 2017 at 9:39 AM